Privacy Policy
Last updated: April 1, 2026
1. Introduction
WallFlow ("we", "us", "our") operates the wallflow.pro website and SaaS platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
Account Information: When you create an account, we collect your name, email address, and phone number.
Business Data: Project details, customer information, estimates, and calculations you create within the platform.
Payment Information: Payment processing is handled by Stripe. We do not store your credit card details on our servers.
Usage Data: We collect information about how you interact with our service, including pages visited, features used, and device information.
Photos: If you use our AI photo scanning feature, uploaded images are processed for dimension extraction and are not stored permanently.
Telegram: If you connect your Telegram account via our bot, we store your Telegram chat ID to send job notifications. We do not access your Telegram messages or contacts.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send estimates and documents to your customers on your behalf
- Facilitate electronic signatures
- Send administrative emails (account confirmation, billing, support)
- Monitor usage for plan limits and billing purposes
- Detect and prevent fraud or abuse
4. Third-Party Services
We share data with the following third-party providers as necessary to operate our service:
- Supabase — database and authentication
- Stripe — payment processing
- Resend — transactional email delivery
- DocuSign — electronic signatures
- Anthropic (Claude AI) — AI-powered photo analysis
- Telegram — instant notifications for installers via bot (@wallflowpro_bot)
- Vercel — hosting and deployment
Each provider has their own privacy policy governing the data they process.
5. SMS & Text Messaging Policy
We respect your privacy. Any phone numbers and SMS consent data collected will not be shared, sold, or distributed to third parties.
Text messaging originator opt-in data and consent will not be shared with any third parties under any circumstances.
By providing your phone number, you consent to receive messages related to your inquiries, projects, or services. You may opt out at any time by replying STOP. Text HELP for assistance.
Message frequency varies. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
6. Data Security
We implement industry-standard security measures including encrypted data transmission (TLS), row-level security policies in our database, and secure authentication. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your account and business data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required by law to retain it.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Export your data in a portable format
- Opt out of marketing communications
9. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
If you have questions about this Privacy Policy, please contact us at info@wallflow.pro.